We don't wait for things to break: we prevent it
Your Drupal is alive: the community releases updates, patches and Security Advisories every week. We monitor them, test them in staging and apply them before they become a problem in production.
That way you stop thinking about versions, vulnerabilities and backups. Your team focuses on the business while ours keeps your platform stable, secure and up to date.
Talk to an expertFull Drupal operations, no surprises
A comprehensive service designed to run your Drupal platform with the reliability of critical infrastructure.
24/7 monitoring
Proactive alerts for uptime, PHP errors, queues and performance degradation before your users notice.
Security patches
We apply Drupal Association Security Advisories as soon as they're released, with a window defined by severity.
Managed updates
Minor and major releases tested in staging, with a rollback plan before touching production.
Backup and disaster recovery
Daily automated backups with configurable retention and a recovery plan that is tested, not just documented.
Guaranteed SLA
Written response and resolution times, severity-based escalation and a monthly report.
Spanish-speaking support
Technical team in Bogotá and Miami — no language or time-zone barrier for your LATAM operation.
Performance tuning
Cache, database, Varnish/CDN and slow-query optimization so your site responds in milliseconds.
Periodic audits
Quarterly reviews of security, accessibility and tech debt with prioritized actions.
Evolution hours pool
Monthly hours for new features, tweaks and improvements without opening a separate project.
An SLA that fits you
Three clear tiers so you only pay for the criticality your platform actually needs.
Essential
For stable sites that can't be left unattended
- Business-hours monitoring
- Monthly security patches
- Daily automated backup
- Incident response: 8h
Business
For platforms with continuous traffic and critical operations
- 24/7 monitoring
- Immediate security patches
- Managed minor updates
- Critical incident response: 2h
- Evolution hours pool
Enterprise
For mission-critical Drupal with strict SLA
- 24/7 monitoring + on-call
- Patches and hotfixes in minutes
- Managed major upgrades
- Critical incident response: 30min
- Dedicated Tech Lead and monthly report
Operations with serious instrumentation
We don't operate blind: every site under support is instrumented with monitoring, centralized logs and actionable alerts. If something moves, we see it first.
- Monitoring: New Relic, Datadog, Grafana, UptimeRobot
- Centralized logs: ELK, Loki, CloudWatch
- Security: Drupal Security Advisories, WAF, Fail2ban
- Backups: encrypted snapshots with configurable retention
- Deployments: GitLab CI, GitHub Actions, Bitbucket Pipelines
- WCAG 2.2 AA, OWASP and GDPR compliance
From audit to calm operations
Initial audit
We review your Drupal end to end: versions, tech debt, performance and security. No surprises down the road.
Technical onboarding
We document your architecture, access and environments. We set up monitoring, alerts and backups before accepting the service.
24/7 operations
We handle incidents per your SLA, apply patches, manage updates and keep your platform always up to date.
Reporting and evolution
Clear monthly report with metrics, incidents and recommendations. We iterate what comes next with you each quarter.
Put your Drupal in expert hands
Tell us what your platform looks like today and we'll come back with a diagnosis, support scope and SLA proposal in under 48 hours.
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