Personal Data Processing Policy

At SeeD EM SAS, we recognize the importance of protecting our users’ and clients’ personal data. When filling out the requests, complaints, and claims (PQR) form, the data provided, such as company, name, document, phone number, and email, will be treated confidentially in accordance with Law 1581 of 2012 and its regulatory decrees.

  1. Purpose of Data Processing:

    The personal data collected in the PQR form will be used exclusively for the following purposes:

    • To manage, address, and respond to the requests, complaints, claims, or inquiries received.
    • To contact you to resolve any questions regarding your request.
    • To conduct statistical analyses that help us improve our processes and services.
    • To comply with legal obligations related to personal data protection.

  2. Rights of the Data Subject:

    The data subject has the right to:

    • Know, update, and rectify their personal data held by SeeD EM SAS.
    • Request proof of the authorization granted for processing their data.
    • Submit inquiries and/or complaints related to the processing of their personal data.
    • Request the deletion of their personal data when it is no longer needed for the described purposes or when the authorized period for its use has expired.

  3. Data Security:

    SeeD EM SAS implements administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, modification, or disclosure.

  4. Authorization for Data Processing:

    By providing your personal data in the form, you freely, previously, explicitly, and knowingly authorize SeeD EM SAS to process it in accordance with this policy.
    For more information about the processing of your personal data, you can review our full privacy policy on our website or contact us at notifications@seedem.co or (+57) 3108500578.